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  • Call us now on 020 3404 4163
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Residential Commercial

Window Cleaner Self-Check Process

Quality assurance begins with the self-check process conducted by all of our window cleaners. This simple procedure follows each job and is the most effective measure in the elimination of oversights and the potential for a callback. Each staff member goes back over their job and inspects his or her own work to ensure it's properly completed.

Supervision and Inspections

  • On-site support from managers or window cleaning supervisors
  • Regularly scheduled inspections from a supervisor or manager
  • Random unscheduled inspections by senior management to ensure our level of service is maintained.

We have a Continuing Commitment to:

  • Ensuring that customer needs and expectations are determined and fulfilled, with the aim of achieving complete customer satisfaction
  • Communicating the importance of meeting customer needs and all relevant statutory and regulatory requirements to everyone within the company
  • Establishing the Quality Policy and completing its objectives
  • Ensuring that Management Reviews set and monitor the quality objectives, and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
  • Guaranteeing the availability of resources
  • Copies of the Quality Policy are made available to all members of staff.

    September 2014

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